Conditions générales de vente

Terms of Service

1. Scope

These Terms of Service govern the sale of products offered by Lavelours through its online store.

By placing an order, the customer acknowledges having read and accepted these Terms of Service.

2. Products

Lavelours offers beauty, cosmetic, and fragrance products for sale.

Product descriptions, images, and information are provided for informational purposes. Minor differences in packaging or presentation may occur due to manufacturer updates.

3. Pricing

All prices displayed on the website are expressed in Euros (€).

Prices include applicable taxes when required by law.

Lavelours reserves the right to modify prices at any time. The price applicable to an order is the price displayed at the time the order is placed.

4. Orders

Orders are subject to product availability and successful payment authorization.

Lavelours reserves the right to refuse or cancel any order in cases of suspected fraud, payment issues, pricing errors, or product unavailability.

5. Payment

Payment must be completed before products are shipped.

Accepted payment methods are displayed during checkout.

6. Shipping

Orders are shipped to the delivery address provided by the customer.

Estimated delivery times are provided for information purposes only and may vary due to circumstances beyond our control.

Customers are responsible for providing accurate shipping information.

7. Right of Withdrawal

Customers residing within the European Union may exercise their legal right of withdrawal within 14 days of receiving the goods.

The right of withdrawal does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed after delivery, including certain perfumes, fragrances, cosmetics, and personal care products.

Additional details are available in our Return Policy.

8. Defective or Damaged Products

Customers must inspect their order upon receipt.

If a product is defective, damaged, or incorrectly supplied, the customer must contact Lavelours as soon as possible and provide supporting information or photographs where reasonably requested.

9. Refunds

Approved refunds will be issued using the original payment method.

Refund processing times may vary depending on financial institutions and payment providers.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Lavelours shall not be liable for indirect, incidental, or consequential damages arising from the use of the website or purchased products.

Nothing in these Terms excludes rights granted to consumers under mandatory consumer protection laws.

11. Privacy

Personal information is processed in accordance with our Privacy Policy.

12. Governing Law

These Terms shall be governed by the laws of France.

Any dispute shall be subject to the jurisdiction of the competent French courts, without prejudice to any mandatory consumer rights applicable under European Union law.